Refund policy

Last Updated: August 2026

At Layers Monk, our products are independently manufactured using 3D printing technology. Many of our products are made or prepared specifically after an order is placed. Please read the following policy carefully before placing an order.

1. Returns and Replacements

We accept requests for replacement only if the product received is damaged, defective, or materially different from the product ordered.

Any such issue must be reported to Layers Monk within 3 days of delivery.

Once the claim is reviewed and approved, we will arrange an appropriate replacement.

2. Mandatory Unboxing Video

A complete and continuous unboxing video is required for claims involving damaged, defective, missing, or incorrect products.

The video should clearly show:

The unopened shipping package
Shipping label
Opening of the package
Product received
Damage, defect, missing item, or incorrect item being claimed

Claims without sufficient evidence or a valid unboxing video may not be eligible for replacement.

3. Change of Mind Returns

We do not accept returns or exchanges for change of mind, including situations where the customer no longer wants the product after receiving it.

Customers are requested to carefully review the product description, dimensions, images, specifications, and other information before placing an order.

4. Custom, Personalized & Made-to-Order Products

Custom, personalized, modified, or made-to-order products are not eligible for return or exchange unless they arrive damaged, defective, or materially different from the specifications confirmed with the customer.

Because these products are manufactured specifically according to customer requirements, they cannot normally be resold after production.

5. 3D Printed Product Characteristics

Our products are manufactured using 3D printing technology.

Minor layer lines, surface texture, seam marks, slight variations in finish, and minor color variations are normal characteristics of the 3D printing process and are not considered manufacturing defects.

However, significant damage or functional defects will be reviewed under this policy.

6. Order Cancellation

Customers may request cancellation within 24 hours of placing an order.

Cancellation requests are subject to the production and fulfilment status of the order. If production, customization, packaging, or dispatch has already started, the order may not be eligible for cancellation, even if the cancellation request is made within 24 hours.

Custom, personalized, or made-to-order products cannot be cancelled once production has started.

7. Refunds

Where a refund is applicable and approved by Layers Monk, we will initiate the refund to the original payment method within approximately 3–4 business days.

After the refund has been initiated, the time required for the amount to appear in the customer's bank account, card, UPI account, or other payment method may vary depending on the bank or payment service provider.

Shipping charges, where applicable, may be non-refundable except where required by applicable law or where the issue was caused by us.

8. Return Shipping

Where an eligible return requires the customer to send a product back to us, return shipping charges will generally be borne by the customer, unless the return is due to an error attributable to Layers Monk or otherwise required by applicable law.

Customers should not return a product without first contacting us and receiving return instructions.

9. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us within 3 days of delivery with your order details and complete unboxing video.

After verification, we will provide an appropriate resolution.