Shipping policy

Last Updated: August 2026

At Layers Monk, many of our products are manufactured, prepared, or finished after an order is placed. We aim to process and deliver all orders as efficiently as possible.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 2–3 working days after the order is successfully placed and payment, where applicable, is confirmed.

Custom, personalized, made-to-order, or high-quantity orders may require additional processing time depending on the product, quantity, and customization requirements.

If additional production time is required, we may communicate the same to the customer.

2. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 5–7 days.

Delivery time may vary depending on the customer's location, courier availability, serviceability of the PIN code, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

The stated delivery timeline is an estimate and should not be considered a guaranteed delivery date.

3. Order Tracking

Once an order has been dispatched and tracking information becomes available, customers may receive tracking details through the contact information provided while placing the order.

Tracking updates are provided by the respective courier partner and may sometimes take time to reflect after dispatch.

4. Shipping Locations

We currently ship to serviceable locations across India.

Delivery availability may depend on courier serviceability at the customer's PIN code.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer during checkout before the order is placed.

Any promotional or free-shipping offers will be subject to the terms displayed on our website at the time of purchase.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number, and other required information while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-shipment.

Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed once an order has been dispatched.

7. Delivery Delays

While we make reasonable efforts to ensure timely dispatch and delivery, delays may occur due to courier operations, weather conditions, natural events, public holidays, strikes, transportation disruptions, high order volumes, remote locations, or other circumstances beyond our reasonable control.

Layers Monk will assist customers with available tracking information where reasonably possible.

8. Damaged, Incorrect or Missing Products

If an order arrives damaged, defective, incorrect, or with an item missing, the customer must contact us within 3 days of delivery.

A complete and continuous unboxing video showing the unopened package, shipping label, opening of the package, and the issue with the product is required for such claims.

Eligible claims will be handled according to our Return and Refund Policy.

9. Lost or Undelivered Shipments

If tracking information indicates an unusual delay or the shipment appears to be lost in transit, please contact us with your order details.

We will review the matter and, where appropriate, coordinate with the courier partner to determine the status of the shipment and provide an appropriate resolution.